Miranda is the Head of Professional Support
Miranda joined Michelmores in February 2015.
She has over 15 years' experience in people leadership and customer experience roles and a background in Financial Services
At Michelmores Miranda is responsible for leading our Professional Support Services teams in delivering an efficient and effective internal support service which is integral to the delivery of high quality client service across the firm.
- Professional Support communication strategy implemented aligned to firm-wide strategy and goals
- Delivery of a comprehensive learning and development programme for Professional Support team members
- Implementation of a new resource booking approach improving efficiency and enhancing external client phone availability